Payment and Refund Policy
Last updated: 23 September 2026
Scope of the Policy and the Products or Services It Covers
This Payment and Refund Policy applies to all transactions involving the purchase of specialised training courses offered by journomixza. These courses focus on live production decks and control rooms, including multi-camera switching, live broadcasting techniques, real-time video operation, and professional management of television and streaming productions. The policy governs payments made through our commercial website for course enrolments, whether delivered online or in person within the United Kingdom. It covers individual course bookings, bundled programmes, and any related digital materials provided as part of the training. This document does not extend to third-party services or external vendors.
Prices, Currencies, Taxes, and Any Additional Charges
All listed prices are in British Pounds Sterling (GBP) and include value added tax (VAT) at the prevailing rate unless otherwise stated. Course fees are fixed at the time of booking and reflect current market rates for professional training in broadcast production. Additional charges may apply for optional extras such as printed course notes, certification fees, or extended access to recorded sessions. Any such extras are clearly itemised before payment confirmation. Prices may be subject to change, but confirmed bookings lock in the rate quoted at the point of purchase.
Accepted Payment Methods, Payment Authorisation, and Payment Security
We accept major credit and debit cards, bank transfers, and secure online payment gateways compliant with UK financial regulations. Payment authorisation occurs immediately upon submission of order details, with funds held pending full processing. All transactions are secured using industry-standard encryption protocols to protect cardholder data in line with Payment Card Industry Data Security Standards. journomixza does not store sensitive payment information beyond what is required for transaction records.
Order, Booking, or Service Confirmation and When a Contract Is Formed
A binding contract is formed once we send a written confirmation email following receipt of full payment or a valid purchase order. This confirmation outlines the course details, schedule, and access instructions. Until confirmation is issued, no contract exists, and any provisional bookings may be cancelled without penalty. Learners receive access credentials only after this stage is complete.
Cancellation Rights and Applicable Cancellation Periods
Under the Consumer Contracts Regulations 2013, consumers in the United Kingdom have a 14-day cooling-off period from the date of contract formation during which they may cancel without providing a reason. For digital content or services that begin immediately, this right may be lost if access is provided before the period ends. Cancellations must be notified in writing to [email protected].
Refund Eligibility, Exclusions, and Non-Refundable Items or Services
Refunds are available for cancellations within the cooling-off period or where the course is cancelled by journomixza. Exclusions apply to non-attendance without prior notice, partial course completion, or purchases of digital downloads once access has been granted. Promotional or discounted courses may have stricter eligibility criteria detailed at booking.
The Step-by-Step Procedure and Information Required to Request a Refund
To request a refund, contact [email protected] with your full name, order reference number, course title, and reason for the request. Include bank details if a transfer is preferred. Requests must be submitted within the applicable time limits. We acknowledge receipt within five working days and may request further evidence such as proof of payment.
Inspection, Approval, Rejection, and Notification of the Refund Decision
Each refund request undergoes review against policy criteria. Approval is granted where eligibility is confirmed; rejections occur for excluded cases with a clear explanation provided. Notifications are sent by email within ten working days of receipt, outlining the decision and any next steps.
Refund Method, Processing Time, and When Funds Should Reach the Customer
Approved refunds are issued via the original payment method or bank transfer. Processing typically completes within fourteen working days, though bank processing may extend this to twenty-eight days. Customers are advised to monitor their accounts accordingly.
Special Rules for Digital Content, Subscriptions, Services, or Promotional Offers Where Relevant
Digital course materials and recordings are non-refundable once downloaded or streamed. Subscription-style access to ongoing sessions follows the same cancellation rules but may include pro-rated adjustments only at our discretion. Promotional offers are subject to their own terms stated at purchase and cannot be combined with standard refund entitlements.
Failed Payments, Duplicate Charges, Chargebacks, and Suspected Fraud
Failed payments result in automatic cancellation of the booking. Duplicate charges are investigated and refunded promptly upon verification. Chargebacks are treated as disputes and may lead to restricted future access. Suspected fraudulent activity is reported to relevant authorities while protecting customer data under UK GDPR and the Data Protection Act 2018.
Mandatory Consumer Rights in the Target Country That the Policy Cannot Exclude
This policy operates alongside rights under the Consumer Rights Act 2015, which cannot be excluded. These include guarantees that services are performed with reasonable care and skill. Nothing in this document affects statutory rights to remedies for faulty performance or misdescription of courses.
Contact Route, Policy Changes, and Last-Updated Date
For queries, reach [email protected] or use the contact form on our site. We may update this policy to reflect legal changes; the current version always supersedes prior ones. Continued use of the site after updates constitutes acceptance. This version was last revised on 23 September 2026. For postal correspondence, write to Wansbeck Workspace, Rotary Parkway, Ashington, Northumberland, NE63 8QZ or call 0191 694 1001.